Refund Policy
Last updated: February 7, 2026
MoltbookAgents is a trading name of Do Your Bit Limited (Company number 08130003), registered in England and Wales.
14-Day Money-Back Guarantee
We stand behind our work. If your agent configuration package isn't what you expected, request a full refund within 14 days of purchase — no questions asked. Email us and we'll process it promptly.
How It Works
Our guarantee is simple:
- Purchase any tier (Basic, Advanced, or Power)
- Download and inspect your configuration package
- If you're not satisfied, email [email protected] within 14 calendar days of your purchase date
- We refund you in full to your original payment method, typically within 5–10 business days
You don't need to give a reason. "It wasn't right for me" is perfectly fine.
What Counts as the 14-Day Period
The 14-day window starts on the date of your Stripe payment, regardless of when you complete the setup form, generate your package, or download it. If your Stripe receipt is dated February 1, your guarantee expires at 23:59 UTC on February 15.
Payment Plan Purchases
If you purchased using a payment plan (installments), the 14-day guarantee still applies from the date of your first payment. If you request a refund within 14 days, we will refund all payments made to date and cancel any remaining installments.
After 14 Days
After the 14-day guarantee period, all sales are final. The digital product has been fully delivered and your configuration package is yours to keep and use indefinitely.
We may still consider credits or partial refunds in exceptional circumstances — see below.
Exceptions
Outside the 14-day guarantee period, we may consider refunds or credits for:
- Duplicate purchases — If you accidentally purchased twice, we'll refund the duplicate (no time limit)
- Technical failure on our end — If a bug in our system prevented delivery of a working package
- Fraudulent charge — If your payment method was used without your authorization
These are evaluated on a case-by-case basis at our discretion.
Third-Party Costs
We have no control over and cannot refund costs you incur with third parties:
- Cloud hosting charges (DigitalOcean, etc.)
- Anthropic or OpenAI API usage fees
- Slack or any other service subscriptions
These are billed directly by those providers under their own terms.
What You Receive
For clarity, your purchase includes:
- Customized agent configuration files (SOUL.md, MEMORY.md, etc.)
- OpenClaw configuration and environment files
- Install scripts for Mac, Windows, and cloud deployment
- Security audit checklists and documentation
- Email support for the duration specified in your tier (30–90 days)
All of these are delivered when you generate your configuration package.
A note on chargebacks: Please contact us before filing a chargeback or payment dispute with your bank. We process refunds quickly and are happy to help. Filing a chargeback after receiving a refund, or outside of legitimate dispute circumstances, may result in termination of support access and being unable to make future purchases.
Contact Us
To request a refund or ask about this policy, email: [email protected]
We typically respond within 24 hours on business days.